Training Works

Privacy Policy

Training Works  values and protects  the personal information it collects in the course of its business.  Training Works will collect 'personal information' only if it is necessary for Training Work's functions or activities.

'Personal information' is defined as  ‘information that is recorded in any form and whether true or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information.'

We will inform you of the purposes for which it collects personal information and will use personal information only for the purposes for which it is collected. We will always explain what is being collected and how and by whom it is to be collected.

If any personal information is stored, we will tell you why it is kept, what we keep, and for how long, and how and by whom that information will be stored.

Training Works will take all reasonable steps to protect personal information it holds about you from unauthorised access, modification or disclosure and will not use or disclose personal information about you. All documents containing personal information will be securely destroyed or deidentified when no longer needed.

We will make sure that personal information we collect, use or disclose is accurate and up-to-date. You also have a responsibility here to assist Training Works by providing accurate and up-to-date information.

Training Works is committed to ensuring that all trainees  have a positive relationship with Training Works and its staff members.

Where problems arise, Training Works has established a number of policies, procedures and guidelines that include processes for receiving and processing complaints. Training Works is strongly committed to ensuring that trainees complaints are resolved quickly and fairly.

Most complaints are resolved at the local level. If you have a complaint or grievance, you should raise the matter with  Sheryl Ward, principal of Training Works.  Sheryl Ward can be contacted by  telephone 0412315099 or email sherylward@trainingworks.com.au 

The procedures also detail further steps to take if your problem is not resolved at the local level.